Frequently Asked Questions (FAQ)
To start charging, please create an account on ChargEco’s app:
- Open the App menu
- Click on “Sign In”, then “Register as Public User”
- Complete your details and click “Email OTP” to validate your email
- Enter the OTP received then click “Sign Up” to complete your registration
That’s it! You’re all set to start charging with the App!
A DC charger has a converter inside the charger itself and can feed power directly to an EV’s battery, compared to an AC charger which needs the EV’s on-board charger to convert the power current. Both AC (Type 2) and DC (Combo-2) charging systems are adopted by LTA as National Public Charging Standards.
DC chargers are much faster at charging an EV than Alternating Current (AC) chargers.
If you are in a rush, please use a DC charger, but if you have the time for slow charging (e.g. overnight charging while you sleep), you can opt for an AC charger.
The EV battery’s Battery Management System manages battery health and typically regulates battery temperatures, such that DC charging does not significantly degrade or deteriorate the life of the EV battery.
EV charging time varies depending on the EV manufacturer and model. A typical charging session for the EV battery to get from State of Charge (SOC) of 20% to 80% ranges between 30 to 90 minutes. It is recommended to charge your EV to 80% as charging beyond 80% frequently may decrease the lifespan of the battery.
Once you have started a charging session, the ChargEco app shows the elapsed charging time and energy consumption information, which can help you to monitor your EV’s charging status. You may also check your vehicle’s dashboard or app if it shows the estimated charging end time, as EV charging time varies depending on the EV manufacturer and model.
Yes, please contact the SP Mobility customer service hotline: +65 6916 7799 or email: [email protected]
Please refer to our Refund Policy on the refund process.
Simply register & upload a photo of your membership card / vocational license via the ChargEco app to enjoy the exclusive discount.
To learn more about ChargEco joining SP Mobility network, please click here.
