Refund Policy

1. Refund Eligibility

Customers may be eligible for a refund under the following circumstances only (“Refund Event”):

Double Deduction

In the event of a double deduction from the customer’s payment source to their app credit wallet

Account closure

If a customer closes their account with a positive credit wallet balance

2. Idle Fee Waiver or Account Closure/ Refund of Wallet Balance Request

2a. Idle Fee Waiver Request

• If you would like to appeal for an idle fee charged during a charging session, please submit your request via this form. Each request will be reviewed on a case-by-case basis.

2b. Account Closure / Refund of Wallet Balance Request

If you no longer wish to use the ChargEco app and would like a refund of your remaining wallet balance, please submit your request via this form.

• As part of the migration of ChargEco services to the SP app, customers may request a refund of any unused wallet balance. To support customers during the transition, all refund processing fees will be waived from 21 September 2026 onwards. Prior to this period, a fee of $2 plus 2% of the refundable amount will apply. To avoid delays, please do not top up your ChargEco wallet after submitting a refund request and ensure that your PayNow or bank account details are provided accurately.
• Upon successful verification of your request, the refund will be credited to your PayNow-linked account or nominated bank account within 30 days.

3. Refund Process

Valid Claims

If the Refund Request meets the eligibility criteria and is deemed valid at the sole discretion of the company, the refund shall be processed within 30 days of receiving the Refund Request. We reserve the right to deny refund requests that do not meet the specified criteria or where evidence is insufficient.

Refundable Amount

The refundable amount shall include amounts with sufficient evidence and exclude promotional credits or rewards.

Refund Method

Refunds will be credited back to the customer’s original payment source. In the case of refunds to credit card, the refund may take up to 28 days to be reflected.

4. Communication & Policy

We will keep customers informed of the refund status through email.

Our refund policy is subject to changes or modifications at our sole discretion.

5. Governing Law

This refund policy shall be governed by and interpreted in accordance with the laws of Singapore.

Updated on: 21 September 2026