1. Refund Eligibility
Customers may be eligible for a refund under the following circumstances only (“Refund Event”):
In the event of a double deduction from the customer’s payment source to their app credit wallet
If a customer closes their account with a positive credit wallet balance
2. Refund Request
To initiate a refund, the customer must submit a refund request through our customer support team email ( firstname.lastname@example.org ) within 7 days of the occurrence of the Refund Event (“Refund Request”).
The customer must provide sufficient evidence and details regarding the Refund Event, such as session details, payment receipts, and any relevant images or documentation.
The company will review and verify the Refund Request on a case by case basis.
3. Refund Process
If the Refund Request meets the eligibility criteria and is deemed valid at the sole discretion of the company, the refund shall be processed within 14 days of receiving the Refund Request. We reserve the right to deny refund requests that do not meet the specified criteria or where evidence is insufficient.
The refundable amount shall include amounts with sufficient evidence and exclude promotional credits or rewards.
Refunds will be credited back to the customer’s original payment source. In the case of refunds to credit card, the refund may take up to 28 days to be reflected.
4. Communication & Policy
We will keep customers informed of the refund status through email.
Our refund policy is subject to changes or modifications at our sole discretion.
5. Administrative Fee
The company reserves the right to deduct an administrative fee for processing the refund. The administrative fee shall be a flat fee of SGD $2.00 and 2% of the refundable amount.
The administrative fee will be deducted from the total refundable amount.
6. Governing Law
This refund policy shall be governed by and interpreted in accordance with the laws of Singapore.
Updated on: 6 September 2023