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Refund Policy

1. Refund Eligibility

Customers may be eligible for a refund under the following circumstances only (“Refund Event”):

Double Deduction

In the event of a double deduction from the customer’s payment source to their app credit wallet

Account closure

If a customer closes their account with a positive credit wallet balance

2. Refund Request

View Refund Application Form

To initiate a refund, the customer to fill up the form and submit a refund request through our customer support team email ([email protected]) within 7 days of the occurrence of the Refund Event (“Refund Request”).

Evidence

The customer must provide sufficient evidence and details regarding the Refund Event, such as session details, payment receipts, and any relevant images or documentation.

Verification

The company will review and verify the Refund Request on a case by case basis.

3. Refund Process

Valid Claims

If the Refund Request meets the eligibility criteria and is deemed valid at the sole discretion of the company, the refund shall be processed within 14 days of receiving the Refund Request. We reserve the right to deny refund requests that do not meet the specified criteria or where evidence is insufficient.

Refundable Amount

The refundable amount shall include amounts with sufficient evidence and exclude promotional credits or rewards.

Refund Method

Refunds will be credited back to the customer’s original payment source. In the case of refunds to credit card, the refund may take up to 28 days to be reflected.

4. Communication & Policy

We will keep customers informed of the refund status through email.

Our refund policy is subject to changes or modifications at our sole discretion.

5. Administrative Fee

The company reserves the right to deduct an administrative fee for processing the refund. The administrative fee shall be a flat fee of SGD $2.00 and 2% of the refundable amount.

The administrative fee will be deducted from the total refundable amount.

6. Governing Law

This refund policy shall be governed by and interpreted in accordance with the laws of Singapore.

Updated on: 6 September 2023