Terms of Use

1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS

CHARGECO PTE LTD (“ChargEco”), a company incorporated in Singapore with its registered office at 2 Kallang Sector, Singapore 349277, has a network of ChargEco Charging Points which are available for Users to charge Electric Vehicles with electricity.

ChargEco and each Partner have entered into an arrangement whereby the Partner has granted ChargEco the right to install, operate and/or maintain ChargEco Charging Points at designated areas at the premises.

In order to access and use the Services, the User must register for the App. The User’s use of the App is governed by the App Terms.

These EV Charging T&Cs shall govern the User’s access to and usage of Services. By opening an EV-Account with ChargEco, using the Services and/or applying for a Charging Plan (where applicable), the User agrees to be bound by all of the terms and conditions set out in these EV Charging T&Cs.

For the avoidance of doubt, these EV Charging T&Cs shall supplement and do not override or supersede any agreement for any active and current Charging Plan accepted by the User prior to the date of User’s acceptance of these EV Charging T&Cs. However, if the User has no active and current Charging Plan, these EV Charging T&Cs shall be the governing agreement between ChargEco and the User, until such time that the User has signed up for a Charging Plan with ChargEco.

2. DEFINITION OF TERMS

In these EV Charging T&Cs (including Clause 1 above), the following terms and expressions shall have the meanings stated hereunder except where the context otherwise requires:

2.1 “Actual Applicable Rate” has the meaning set out in Clause 5.

2.2 “Affiliate” means Singapore Power Limited, any persons or entities that are Controlled directly or indirectly by Singapore Power Limited, or are Controlled by, ChargEco.

2.3 “App” means the app via which the Services may be accessed by a User, whether known as the “ChargEco app” or otherwise.

2.4 “App Terms” means such terms and conditions between the User and operator of the App, governing the User’s use of the App, set out in Clause 12A herein, as may be amended or supplemented from time to time, whether within these Terms and Conditions or otherwise.

2.5 “Applicable Rate” means, with respect to any day the rate (in S$/kWh), inclusive of goods and services tax at the prevailing rate that may be applicable from time to time, either the Public Rate or the Discounted Rate, as may be applicable to the User from time to time as shown on the App or as may be replaced by the Actual Applicable Rate.

2.6 “Charging Plan” means any electric vehicle charging services plan (other than that as set out in these EV Charging T&Cs) offered by ChargEco from time to time for the use of Services.

2.7 “Charging Session” means a charging session during which electricity charging services are provided to an Electric Vehicle using a ChargEco Charging Point, which shall commence from the time electricity starts to flow through such ChargEco Charging Point and which shall end either when charging completes or when charging is stopped manually by the User or for any reason whatsoever.

2.8 “Content” means all information, text, design, sound recordings, music, Software, photographs, videos, images, graphics, data, messages, links and any other content and materials made available through or provided by ChargEco as part of or for purposes of or in connection with the Services.

2.9 “Control” means the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the general management of the company, and “Controls” and “Controlled” shall be construed accordingly.

2.10 “Discounted Rate” means, with respect to any day the rate (in S$/kWh), inclusive of goods and services tax at the prevailing rate that may be applicable from time to time, which is less than the Public Rate, which a User is entitled to for that day as may be shown in the User’s EV-Account from time to time.

2.11 “Electric Vehicle” means an electric vehicle that a User charges with electricity using a ChargEco Charging Point.

2.12 “EV-Account” means an electronic account opened by User with ChargEco on the App for purposes of using and/or accessing the Services.

2.13 “EV Charging T&Cs” means these Electric Vehicle Charging Terms & Conditions.

2.14 “Fee” means a fee (inclusive of, where applicable, goods and services tax at the prevailing rate) as computed in accordance with Clause 5 herein payable by the User as may be shown on the App or the Charging Plan (where applicable) in respect of the Services supplied and which shall be payable to ChargEco, whether collected by itself or such authorised representative as may be appointed by ChargEco, for access to and use of a ChargEco Charging Point for purposes of charging an Electric Vehicle.

Where ChargEco is operating a ChargEco Charging Point for and on behalf of a Partner, in certain of such sites, the Partner may have appointed ChargEco as its agent to collect the free from the Users. For such cases, such fees (or part thereof) shall be payable to the Partner through ChargEco as the Partner’s agent. In all other cases, ChargEco shall be collecting the fee as principal from the User.

For the avoidance of doubt, where ChargEco is operating a ChargEco Charging Point for and on behalf of a Partner and the User has entered into an existing post-paid contract with that Partner applicable to the provision of charging services and/or use of that ChargEco Charging Point, the fees for use of that ChargEco Charging Point (or part thereof) shall be invoiced by and payable directly to the Partner in accordance with the terms of such contract, instead of to ChargEco.

2.15 “Intellectual Property Rights” includes but is not limited to any rights, title and interest in patents (including utility models), designs (whether or not capable of registration), semi-conductor topography rights, rights in layouts of integrated circuits, copyrights, Moral Rights, database rights, trademarks, service marks, trade and business names, domain names, and any rights of goodwill associated therewith, rights to sue for passing off, rights in the nature of unfair competition rights, trade secrets, confidentiality and other proprietary rights including rights to know-how, rights to technical and other information, rights to apply for registration of any of the foregoing, rights to take action for past, present and future infringements in respect of any of the foregoing, and all rights in the nature of any of the foregoing anywhere in the world whether registered or unregistered, whether subsisting now or in the future.

2.16 “Malware” means any and all forms of malicious, surreptitious, destructive or corrupting code, agent, macro or any other program which is designed to permit unauthorized access, to disable, erase, corrupt or otherwise harm or damage software, hardware or data; or any device, method, or token whose apparent or intended purpose is to allow circumvention of the normal security of software or the system containing the code.

2.17 “Moral Rights” means the rights as described in Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886 (as amended and revised from time to time), being “droit moral” or other analogous rights arising under any law, that exist or that may come to exist, anywhere in the world, in relation to any works or other subject matter.

2.18 “Partner” means each of the parties whom ChargEco has entered into an arrangement with which enables and/or who engages ChargEco to provide the Services to Users including, without limitation, (a) the owners / lessees of property, trustees of REITs, management corporations or subsidiary management corporations of strata title developments, or such persons who otherwise have the lawful title and/or right to occupy premises on which ChargEco Charging Points are situated, and/or (b) owners of charging points and equipment.

2.19 “Payment Method” means a current, valid, accepted method of payment permitted by the App, as may be updated from time to time, and which may include payment through your EV-Account with a third party.

2.20 “Personal Data” means data, whether true or not, about a User who can be identified (a) from that data; or (b) from that data and other information to which ChargEco has or is likely to have access.

2.21 “Public Rate” means, with respect to any day, the rate charged by ChargEco (in S$/kWh) (inclusive of, where applicable, goods and services tax at the prevailing rate) for the use of a ChargEco Charging Point by User on such day, as specified by ChargEco and published on the App in connection with the use of a ChargEco Charging Point.

2.22 “Services” means (a) access to and use of a ChargEco Charging Point provided by ChargEco to User for purposes of charging an Electric Vehicle, (b) Electric Vehicle charging services provided through the ChargEco Charging Point, and (c) any features, functionalities, services or products in connection with the Services which ChargEco may provide to the User through the App from time to time.

2.23 “Software” means any software programmes including any upgrades.

2.24 “ChargEco” means ChargEco Pte. Ltd.

2.25 “ChargEco Charging Points” means the alternating current (“AC”) and direct current (“DC”) electric vehicle charging points and equipment that ChargEco from time to time makes available to the User to charge an Electric Vehicle, including any charging points and equipment which are operated by ChargEco as agent of the Partner.

2.26 “SP Group” means Singapore Power Limited and any company incorporated in Singapore that is, directly or indirectly, a wholly owned subsidiary of Singapore Power Limited. In this regard, “subsidiary” shall have the same meaning ascribed in the Companies Act 1967.

2.27 “User” means a user who has an EV-Account with ChargEco and/or who has signed up for a Charging Plan for purposes of accessing ChargEco Charging Points for using the Services.

2.28 “User Content” means information, content or materials which the User uploads, submits, stores, sends, receives or makes available to or through the App, and information, content or materials generated, created and arising in relation to the User in connection with the Services as recorded on the App or by ChargEco in other manner, and any Intellectual Property Rights subsisting therein, and all other information, content or materials made available for purposes of or in connection with the Services and any Intellectual Property Rights subsisting therein.

2.29 “Working Day” means a day other than a Saturday, a Sunday or a public holiday in Singapore.

3. USERS

The User shall open an EV-Account with ChargEco in order to utilise the Services, access any information related to the User’s instructions given in relation to the Services, access the User’s EV-Account and Charging Plan (where applicable) information and any other records associated with the User’s use of the Services.

To become a User, a User agrees, whether by himself or such other person as authorised by the User, to provide ChargEco with the following information via the App or such other means as ChargEco may permit:

Full name;
Address;
Email address;
Phone number;
In-vehicle unit number of the Electric Vehicle;
Electric Vehicle make and model;
Car plate number of Electric Vehicle; and
Any other information that User may wish to provide ChargEco with.

It is the User’s responsibility to promptly advise ChargEco of any change to the information provided by the User to ChargEco.

Save as otherwise permitted by ChargEco, the User may only register for one (1) EV-Account with ChargEco unless ChargEco explicitly approves the opening of additional EV-Accounts. ChargEco may refuse the creation of duplicate EV-Accounts for the same User. Where duplicate EV-Accounts are detected in relation to one (1) User, ChargEco may close or merge these duplicate EV-Accounts without prior notice to the User.

4. SUPPLY OF THE SERVICES

The Services are available at ChargEco Charging Points as may be made available by ChargEco (either acting for itself or on behalf of a Partner) in its sole discretion from time to time without prior notice. Where applicable, ChargEco shall provide the Services in the manner as set out in the Charging Plan.

ChargEco shall have absolute management and control over all matters relating to the ChargEco Charging Points, including (a) the means, methods, sequences and procedures with respect to the operation, use and availability of the ChargEco Charging Points and ChargEco’s activities and operations in relation to the ChargEco Charging Points, (b) the number, type(s), make(s), model(s), quality, brand(s) and location(s) of the ChargEco Charging Points, and (c) the removal, replacement, installation, configuration of each ChargEco Charging Point. ChargEco will use reasonable effort to make available information relating to the location and availability of ChargEco Charging Points to the User via the App.

Due to the nature of Services, ChargEco cannot guarantee continuous fault-free Services. ChargEco Charging Points are made available on an “as is where is” basis, and ChargEco Charging Points may be impaired by too many Users trying to use a particular ChargEco Charging Point within any period of time, electrical faults, telecommunication issues, physical features as well as other conditions beyond ChargEco’s control. The ChargEco Charging Points may fail or require maintenance without any prior notice from ChargEco. ChargEco shall not under any circumstances incur any duty or liability, or be deemed to make any representation or warranty, in relation to or in connection with the ChargEco Charging Points, or the Services (or any part thereof), or any information made available by ChargEco in relation thereto.

ChargEco may amend, withdraw or suspend the Services at any time without notice.

5. PAYMENT FOR THE SERVICES

The User shall pay a Fee for a Charging Session, which shall be computed as follows:

Fee = Applicable Rate (in S$/kWh) at the start of a Charging Session x Amount of electricity (in kWh) consumed by the Electric Vehicle at the relevant ChargEco Charging Point during the Charging Session + Any applicable idling fees* (in S$)

* Idling fees are fees that will be charged by ChargEco for every minute a vehicle remains plugged in to an ChargEco charging point (which has this feature enabled, as detailed on the App) without charging for more than the stipulated grace period (as detailed on the App) after the end of a Charging Session. The amount of idling fees payable by Users will be calculated in accordance with the rate detailed on the App multiplied by the total idling time. Full details relating to the implementation and application of idling fees and the relevant rates are available on ChargEco’s website at https://chargeco.global/, which may be updated and/or amended from time to time. The User acknowledges and agrees that notifications from the App are important for the operation of idle fees and the User agrees to keep push notifications on for each Charging Session.

Where applicable, the User shall pay the Fee in respect of the Charging Plan in the manner as set out in the Charging Plan.

The User acknowledges and agrees that the Applicable Rate which is shown on the App may lag from the actual applicable rate due to system refresh at the relevant time that the User is using the Services (the “Actual Applicable Rate”). In such cases, the Applicable Rate shall be the Actual Applicable Rate and such rate shall be charged to the User for the use of the Services. Whilst ChargEco shall use reasonable effort to minimise the occurrence of such lag, the User agrees to abide by the Actual Applicable Rate if he/she is so impacted by such lag at the relevant time.

ChargEco may from time to time provide certain Users with promotional offers and discounts that may result in different amounts charged for the same or similar Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Fees applied to you.

Payment of Fees, if any, for the provision of any of the Services shall be made in the manner prescribed by ChargEco, including via a credit card or debit card, ChargEco Credits, alternative e-wallets, the App or such other payment mode as made available by ChargEco. The Fee shall be rounded to the nearest cent. ChargEco reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the User or giving any reason.

Where the User makes payment through the App, the User acknowledges, agrees and consents that his/her Personal Data may be disclosed to third parties (located within and outside of Singapore) processing such payment transactions, including debit/credit card companies, banks and payment gateways, and, subject to their respective personal data privacy policies and applicable laws, may be used, processed and stored by such third parties to facilitate payments that the User now or subsequently makes.

Subject to Paragraph 7 herein, the User acknowledges and agrees that ChargEco’s records and any records of the communications, transactions, instructions or operations made or performed, processed or effected through the App, Services and/or Charging Plan by the User or any person purporting to be the User (whether or not authorised by the User), or any record of communications, transactions, instructions or operations relating to the operation of the App, Services and/or Charging Plan and any record of any communications, transactions, instructions or operations maintained by ChargEco or by any relevant person authorised by ChargEco relating to or connected with the App, Services and/or Charging Plan shall be binding on the User for all purposes whatsoever and shall be conclusive evidence of such communications, transactions, instructions or operations.

The User has a duty to examine and verify the correctness of any and all confirmations, statements, records and any other documents issued by ChargEco in relation to the EV-Account, Services and/or Charging Plan. The User further undertakes to promptly inform ChargEco in writing of any alleged error, irregularity, discrepancies or omissions in such documents. If no such notice is received by ChargEco within seven (7) days from the date of such documents, the User shall be (a) deemed to have conclusively accepted all content contained in such documents; and (b) liable for any and all losses arising from or in connection with any alleged error, irregularity, discrepancies or omissions in such documents.

Notwithstanding the above paragraphs, some Users may be on existing post-paid contracts with either ChargEco or with a Partner relating to the use of ChargEco Charging Points. For such Users, the fees applicable to a Charging Session will be invoiced directly by ChargEco (in the case of Users who have existing post-paid contracts with ChargEco) or by the Partner (in the case of Users who have existing post-paid contracts with the Partner) for the relevant Charging Sessions and such Users shall pay any applicable fees and taxes (including GST) in accordance with the terms of their existing contract with either that of ChargEco or with the Partner.

5A. USE OF CHARGECO CREDITS

A User may purchase ChargEco Credits to fund usage of the Services. The User may choose to purchase ChargEco Credits through any credit cards, debit cards, PAYNOW or such other methods as are made available in the App (each a “Funding Source”).

The User agrees that ChargEco may verify and authorize the Funding Source details when the User first registers the Funding Source with ChargEco as well as when the User purchases ChargEco Credits.

In the case of debit or credit cards as Funding Sources, the User agrees that ChargEco may issue a reasonable authorization hold, which is not an actual charge against the User’s card, in order to verify the User’s Payment Method via the User’s card. The hold may appear in the User’s statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of the User’s card.

The User agrees that ChargEco has the right to impose additional charges for use of certain Funding Sources and the User shall be liable for any applicable additional charges imposed.

The User shall be responsible to resolve any disputes with the User’s debit or credit card company, or the User’s bank in relation to ChargEco Credits. ChargEco shall not be responsible for any such lost or misdirected payments.

When the User selects the ChargEco Credits as the Payment Method in respect of the Fees, the User authorises ChargEco to deduct the relevant User Charges from the available ChargEco Credits in the User’s EV-Account.

If the User has selected the ChargEco Credits as the Payment Method, the User acknowledges that ChargEco reserves the right to deny the Services to the User, including preventing any Charging Session from starting, if the User’s ChargEco Credit balance falls below the prevailing minimum prescribed balance as determined by ChargEco from time to time. The User also acknowledges that if the ChargEco Credit balance in the User’s Account falls to zero or a level very close to zero during any Charging Session, the Charging Session will immediately terminate.

ChargEco Credits may only be used for making purchases of the Services. The ChargEco Credits may not be exchanged for cash or credit balance unless required by law and may not be transferred to any other user.

6. NO PROVISION OF PAYMENT SERVICES

In some cases, ChargEco operates ChargEco Charging Points to provide charging services on behalf of a Partner and/or is appointed as the agent of the Partner to negotiate and conclude the sale of electricity to Users who use the ChargEco Charging Points to charge Electric Vehicles with electricity, and to collect the Fees (including goods and services tax) from each User for such electricity on behalf of each Partner.

Accordingly, when ChargEco operates ChargEco Charging Points and/or acts as agent on behalf of a Partner, ChargEco shall not under any circumstances incur any duty or liability, or be deemed to make any representation or warranty, in relation to or in connection with the sale of electricity (or any non-supply, disruption, interruption or other matter in respect of such electricity).

In any event, whether ChargEco collects the Fees for itself or as a collection service ChargEco provides to the Partner, ChargEco does not:

Provide to a User (or the party paying on behalf of the User) the service of accepting money for the purpose of executing, arranging for the execution of a payment transaction (including but not limited to a domestic money transfer service as defined under the Payment Services Act 2019); and
Purport to operate a payment service (provided to the User or the party paying on behalf of the User) regulated under the Payment Services Act 2019.

Consequently, ChargEco owes no duties and does not purport to owe any such duties (whether contractual or otherwise) to a User (or the party paying on behalf of the User) in relation to the receipt of such money.

The User accepts and acknowledges that ChargEco is not licensed, approved or registered under the Payment Services Act 2019 and the User (or the party paying on behalf of the User) may not be afforded the relevant protections set out in the Payment Services Act 2019 and related subsidiary legislation, regulations, circulars, notices, directions and guidelines.

7. USER’S RESPONSIBILITIES

The User agrees to use the Services in accordance with these EV Charging T&Cs, and any user guide or other instruction issued by ChargEco.

The User must not:

dishonestly or fraudulently extract, use or consume, or dishonestly or fraudulently divert or cause to be diverted, any electricity flowing through a ChargEco Charging Point;
alter or tamper with any metering equipment or any other device in connection with the Services;
tamper with, vandalise or in any other way cause damage to any of ChargEco Charging Points;
allow any third party to access and use the Services or any Discounted Rate that the User may be entitled to under the User’s EV-Account or Charging Plan (where applicable) and, if the User in breach of these EV Charging T&Cs allows a third party to access and use the Services under the User’s EV-Account or Charging Plan (where applicable), the User shall be liable for all acts or omissions arising from such third party’s access and use of the Services;
use the Services in any manner which is (or which would have a purpose or effect which is) harmful, a nuisance, annoying, disruptive, inconvenient, unlawful, fraudulent or in connection with a criminal offence;
use the Services in connection with the conduct of any commercial enterprise or for financial gain, including but not limited to any direct or indirect resale of all or any part of the Services, unless otherwise agreed to in writing by ChargEco; and
act in any way such that the operation of the Services or any of the ChargEco Charging Points will be either jeopardised or impaired.

In addition, for safety purposes, ChargEco has provided an emergency stop button at each ChargEco Charging Point to cut the power transfer from the ChargEco Charging Point to the Electric Vehicle upon activation of the emergency stop button. The User must not use or activate the emergency stop button unless there is an emergency event and/or the button is used or activated in accordance with ChargEco’s instructions (if any) as may be printed at the ChargEco Charging Point.

ChargEco reserves the right to suspend the Services and/or Charging Plan (where applicable) immediately if ChargEco reasonably considers the User to be in breach of the User’s responsibilities under this Clause 7 and/or the EV Charging T&Cs.

In the event that the User’s access to and use of the Services and/or Charging Plan (where applicable) is suspended, please contact ChargEco at the contact information made available on the App from time to time.

8. DISCONNECTION, SUSPENSION, TERMINATION AND ALTERATION OF THE SERVICES

Notwithstanding any other rights of ChargEco under these EV Charging T&Cs, ChargEco may at its sole discretion suspend or terminate the provision of the Services (in whole or in part) and/or Charging Plan (where applicable) without prior notice and without liability to the User in any of the circumstances set out below:

if ChargEco is aware or has reason to believe that the Services or any part thereof are being used by the User in an unauthorised, unlawful or fraudulent manner or have been compromised or may have been used for criminal activities;
if the User, User’s authorised representative or such other party appointed by User fails to make payment for any Fees or such other sums that may be due and owing to ChargEco or a Partner whether in connection with the Services, Charging Plan (where applicable) or any other services ChargEco or a Partner may provide from time to time. In the event a User makes payment for any Fees or such other sums that may be due and owing to ChargEco or a Partner under these EV Charging T&Cs, the User acknowledges and agrees that his EV-Account will only be made available for use after the expiry of two (2) Working Days from the date on which ChargEco receives such payment;
if the User breaches or if ChargEco has reason to believe that the User may be in breach of these EV Charging T&Cs;
for reasons outside ChargEco’s control, if there is an emergency, for the health and safety of the User and/or members of the public or for the User’s or other’s security; or
if for any reason whatsoever ChargEco or a Partner ceases to provide the Services or any part thereof.dised or impaired.

ChargEco may vary the Services, including the locations of ChargEco Charging Points, at any time.

The User may at any time request ChargEco to close or terminate the User’s EV-Account. Upon the closure or termination of the User’s EV-Account for any reason whatsoever, the User shall no longer be permitted to utilise any Services, and ChargEco shall not be obliged to make available to the User any Services. For the avoidance of doubt, the User may not evade any legal proceedings or investigations by closing or terminating the User’s EV-Account with ChargEco or if the EV-Account is terminated by ChargEco. The User will remain liable for all obligations related to the User’s EV-Account even after the EV-Account is cancelled or terminated.

Where applicable, the closure or termination of the User’s EV-Account shall terminate the Charging Plan automatically. The User acknowledges that an early termination fee may be imposed under the Charging Plans if the User closes or terminates the User’s EV-Account or Charging Plan prematurely.

9. INTELLECTUAL PROPERTY

All Intellectual Property Rights in the Content and/or Services shall be absolutely owned by ChargEco for the full duration of all such rights and all throughout the world. No licence or right is granted and the User’s access to and/or use of the Content and/or the Services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property Rights in the Content and/or Services without the prior written consent of ChargEco.

The User hereby grants to ChargEco a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable licence to use, host, store, reproduce, perform, display, distribute, adapt, modify, re-format and create derivative works of any and all Intellectual Property Rights in and to the User Content, and the right to sub-license the foregoing rights to its Affiliates and such third parties designated by ChargEco. The User warrants and represents that any transmissions or communications made by the User via the App and the User Content do not infringe the Intellectual Property Rights or any other rights of any third party, and that it has full authority and all relevant rights to grant the aforementioned licence to ChargEco.

10. CHANGES TO THESE EV CHARGING T&Cs

ChargEco reserves the right to amend these EV Charging T&Cs at any time including:

where a third party, including any Partner, changes the terms on which they contract with and/or enable ChargEco to provide the User with the Services;
due to changing technologies, obsolescence and new or different product or service features; or
due to the introduction of new or amended laws, regulations, policies or guidance relevant to the provision of the Services.

ChargEco reserves the right to make such changes to these EV Charging T&Cs as ChargEco may in its discretion deem fit from time to time. ChargEco will notify the User of such amendments by posting the changes on the App or such other method of notification as may be designated by ChargEco (such as via email or other forms of electronic communications), which the User agrees shall be sufficient notice. If the User does not agree to be bound by the changes to these EV Charging T&Cs, the User shall immediately cease all access and/or use of the Services. The User further agrees that if he/she continues to use and/or access the Services after being notified of such changes to these EV Charging T&Cs, such use and/or access shall constitute an affirmative: (i) acknowledgement by the User of these EV Charging T&Cs and its changes; and (ii) agreement by the User to abide and be bound by these EV Charging T&Cs and its changes.

Where any or part of these EV Charging T&Cs is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these EV Charging T&Cs shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these EV Charging T&Cs was severed from these EV Charging T&Cs.

11. LIABILITY

To the fullest extent permitted by law, ChargEco shall not, in any event, be liable to the User or any other party for any damages, losses, expenses, penalties or costs whatsoever (including without limitation, any indirect, special, incidental or consequential damages, loss of profits, revenue, business, custom, contracts, opportunity or failure to achieve anticipated savings in costs or expenses) arising in connection with the User’s use of the Services, or the User’s reliance on any Services, regardless of the form of action and even if ChargEco had been advised as to the possibility of such damages.

Subject to the other provisions of this Clause 11, notwithstanding anything to the contrary as stated in these EV Charging T&Cs and to the fullest extent permissible under law, if ChargEco is found to be liable for any loss arising from these EV Charging T&Cs, ChargEco’s aggregate liability, and the aggregate liability of any of ChargEco’s Affiliates, officers, directors, agents and employees, to the User is limited to Singapore Dollars Fifty (S$50).

ChargEco shall not accept any liability for matters beyond its reasonable control, including force majeure, third party damage to ChargEco Charging Points, third party damage to Electric Vehicles charged at ChargEco Charging Points or third party damage to any other third party property, or for the acts and omissions of our service partners or providers.

The User agrees to indemnify against and hold ChargEco harmless from all liabilities, claims, damages, losses and expenses arising from (a) any breach by the User of these EV Charging T&Cs, and/or (b) any damage that is caused to the ChargEco Charging Point(s) by any Electric Vehicle and/or User’s use of the ChargEco Charging Point(s).

Specifically, in relation to the emergency stop button, if it is determined by ChargEco after investigation of the circumstances in which such incident occurred that there was a misuse of the emergency stop button, the User agrees to pay a fee of Singapore Dollars Three Hundred (S$300) to ChargEco, which the User agrees is a genuine pre-estimate of, inter alia, ChargEco’s costs of activating manpower to investigate the incident and to re-set the ChargEco Charging Point. ChargEco reserves the right to seeks further costs against the User if the actual costs of rectifying the misuse exceeds the stipulated fee.

The terms of these EV Charging T&Cs shall not be affected by any rights which the User may have under any law and which cannot be excluded by agreement and the User’s statutory rights are not affected.

Third parties are not the agents or representatives of ChargEco and ChargEco does not accept any liability for any promises or representations made by any such third party in relation to the Services. ChargEco shall not be responsible for any acts or omissions of third parties or claims that the User may have relating to third parties.

12. USER’S PERSONAL DATA AND USER CONTENT

Please review ChargEco’s other policies, such as the SP Group Personal Data Protection Policy (https://www.spgroup.com.sg/personal-data-protection-policy) which may be updated and/or amended from time to time, which shall be deemed to be incorporated into these EV Charging T&Cs. By using the Services and/or applying for the Charging Plan, the User agrees that all Personal Data of the User may be collected, used and disclosed by ChargEco, its Affiliates and partners in accordance with SP Group Personal Data Protection Policy, as may be updated and/or amended from time to time.

In addition to and without prejudice to any other consent which the User provides to ChargEco from time to time (for example through the SP Group Personal Data Protection Policy), the User hereby authorises and consents to ChargEco, its Affiliates and partners including the Partners or such other parties as ChargEco may determine from time to time, to collect, use and disclose the Personal Data of the User for the following purposes:

To provide the User with access to and use of the Services;
To process payments, detect debt, fraud and loss, and all other matters in connection with the Services;
To communicate with the User;
To update ChargEco’s records and to maintain the User’s EV-Account;
To verify the identity and authority of the User;
To demonstrate and test the ChargEco Charging Points and any related computer systems;
To develop new services and products;
(h) For security, surveillance, legal and other purposes through the collection, use and disclosure of audio and video recordings by closed-circuit television cameras installed at or in the vicinity of ChargEco Charging Points (including the collection of Personal Data such as facial images and car-plate numbers, and the disclosure of such Personal Data);
To provide reports of User’s usage to ChargEco’s partners; and
To carry out analytics, research, planning and statistical assessment.

User represents that the Personal Data the User provided to ChargEco is correct and User agrees to inform ChargEco immediately if User’s details change.

The User hereby consents to ChargEco accessing, collecting and using, and authorises ChargEco, to access, collect and use, subject to Clause 12, any and all information relating to the User with any relevant organisation, and all User Content. To the extent applicable or required, the User hereby warrants and confirms that it has done and will do all things necessary to authorise the access to, collection of and/or use by ChargEco of (a) any and all information relating to the User with such relevant organisation and (b) all User Content.

12A. APP TERMS

App and Content

The App provides information regarding the User’s Account and Charging Stations, as well as general access to utilize the Services, including starting and ending any Charging Session. Subject to the User’s compliance with these Terms, ChargEco grants the User a personal, limited, non-exclusive, non-sub-licensable, revocable, non-transferable license to (a) access and use the App solely in connection with the User’s use of the Services; and (b) access and use any content, information and related materials that may be made available through the App (“Content”), solely for your personal, non-commercial use.

The Content is only for general information or use. It does not constitute advice and should not be relied upon in making (or refraining from making) any decision. No oral advice or written information given through the App by ChargEco or its officers, directors, employees, agents, third party service providers or third-party content providers, shall create any warranty nor shall the User rely on any such information or advice.

The User acknowledges and agrees that ChargEco may modify the App in any way and at any time, with or without notice. The User further acknowledges and agrees that, while ChargEco has attempted to provide accurate information on the App, such information may change frequently and in no event will ChargEco be responsible for the accuracy, timeliness, reliability, usefulness or completeness of any Content, or that any such Content is the most up-to date. ChargEco does not represent or warrant that the App will be error-free, free of viruses or other harmful components.

App Use Restrictions

The User shall not use the App for any purpose that is unlawful or prohibited by these Terms, or for any other purpose not reasonably intended by ChargEco. By way of example, and not as a limitation, the User agrees not to:

pass off or attempt to pass off the App as the product of anyone other than ChargEco, including removing, altering or replacing any notices of authorship, trademarks, business names, logos or other designations of origin or commit or attempt to commit any infringement of intellectual property;
reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the App except as expressly permitted by ChargEco;
disassemble, reverse engineer, decompile or modify any software or application contained in or available on the App in whole or in part except as may be permitted by applicable law, or otherwise attempt to obtain or access the source code of the App;
link to, mirror or frame any portion of the App;
create false, fraudulent or speculative Charging Sessions through the App or commit any form of fraud or spoofing;
cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the App or unduly burdening or hindering the operation and/or functionality of any aspect of the App;
violate the security of any network, including cracking passwords or encryption codes, transferring or storing any illegal material, or otherwise obtaining the password, account or private information from any other user of our App;
obtain or attempt to obtain unauthorised access, via whatever means, to any of ChargEco’s systems;
interfere with or disrupt our App, or servers or networks connected to our Solution, including running or activating processes on our App that interfere with their proper working or place an unreasonable load on our Solution’s infrastructure;
abuse, harass, threaten, impersonate or intimidate anyone; post or transmit, or cause to be posted or transmitted, malicious content including malware, Trojan horses, or viruses, or otherwise interfere with any user’s access to the App;
infringe any rights of any third party, including intellectual property rights or proprietary rights; and
infringe any applicable law, statute, ordinance or regulation.

To the extent that the App allows the User to post, upload, transmit or otherwise make available any Content (“User Content”), the User agrees that:

the User is solely responsible for the User Content that the User uploads and the User represents and warrants that the User will not share anything that would infringe any rights of any third party, including intellectual property rights or proprietary rights;
although all intellectual property rights subsisting in any User Content will be owned by the User or the User’s licensors and the User is always free to share your User Content with anyone else, the User hereby grants ChargEco and its affiliates a non-exclusive, perpetual, royalty free, worldwide, transferrable and sub-licensable right to host, use, reproduce both electronically or otherwise, publicly display, distribute, modify, adapt, public, translate and creative derivative works from any and all such User Content (in accordance with ChargEco’s applicable policies), including without limitation for the purposes of advertising and marketing the Services; and
ChargEco is under no obligation to store, retain, publish or make available any User Content uploaded by the User and that the User shall be responsible for creating backups of any User Content if necessary.

For the avoidance of doubt, ChargEco reserves the right to remove User Content which, in ChargEco’s opinion, are in violation of these Terms or any applicable law.

Third Party Links

Certain links on the App may lead to websites, services, social media channels or apps not operated by or under the control of ChargEco (“Third Party Links”). Third Party Links are provided as a convenience to the User, and do not imply the endorsement by ChargEco of any information, products, advertising or other materials that can be found on those Third Party Links. The User accesses such Third Party Links at the User’s own risk and ChargEco accepts no responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material or functions contained on those Third Party Links.

The User represents and warrants that the User has read and agrees to be bound by all applicable policies of these Third Party Links, whether relating to the User’s use of the Services or otherwise, and that the User will act in accordance with those policies, in addition to the User’s obligations under these Terms. The User’s interactions with these third parties, including but not limited to the purchasing of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between the User and the third parties. The User should conduct whatever investigation the User feels necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Compatible Devices

ChargEco shall in no event be liable to the User if the User does not have a device which is compatible with the software of the App or if the User has downloaded the wrong version of the App. ChargEco reserves the right not to permit the User to access and/or use the App should the App be incompatible with the User’s device.

13. MISCELLANEOUS

These EV Charging T&Cs, together with any and all (i) Charging Plan (where applicable); and (ii) user guides and instructions that may be issued by ChargEco from time to time in respect of the use of the ChargEco Charging Points and/or the Services (or any part thereof) and any and all amendments thereto which are expressly incorporated into these EV Charging T&Cs by reference, constitute the entire agreement between ChargEco and the User in relation to the supply of the Services. The User agrees that the User has not relied on, and shall have no remedies in respect of, any representation, arrangement, understanding or agreement (whether written or oral) which is not expressly set out in these EV Charging T&Cs.

Where applicable, the User agrees that these EV Charging T&Cs in electronic form constitutes a written document and therefore the User undertakes not to dispute or challenge the validity or enforceability of these EV Charging T&Cs on the grounds that it is not a written document and the User hereby waives any such right that the User may have at law.

The User may not assign any of his/her rights under these EV Charging T&Cs without ChargEco’s prior written consent. ChargEco may assign its rights under these EV Charging T&Cs to any of its Affiliates or any third party.

No failure or delay to exercise ChargEco’s rights under these EV Charging T&Cs shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce ChargEco’s rights under these EV Charging T&Cs.

The User agrees and acknowledges that the Services do not include the provision of Internet access or other telecommunication services by ChargEco. Any Internet access or telecommunications services (such as mobile data connectivity) required to access and use the Content and/or Services shall be the User’s sole responsibility and shall be separately obtained by User, at the User’s own cost, from the appropriate telecommunications or internet access service provider.

By accessing and/or using the Services, the User agrees that such access and/or use, as well as these EV Charging T&Cs shall be governed by, and construed in accordance with, the laws of Singapore and the User agrees to submit to the exclusive jurisdiction of the Singapore courts.

Last Updated: 26 June 2026

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