We would like to thank our EV driver community for practising good charging etiquette, such as moving your EV promptly once the charging session is completed. This helps to reduce waiting times, deter hogging and ensure a more pleasant charging experience for everyone.
With more EVs on the roads and growing demand for charging resources, it is increasingly important to keep our chargers accessible so that more drivers can charge when they need to.
To support this, we will be updating our idle fee structure from 7 September 2026.
1. Revised Timing
- Before 7 September 2026: 9:00 AM and 6:00 PM daily.
- From 7 September 2026: 10:00 AM to 10:00 PM daily.
Push notifications will continue to be sent via the ChargEco app once your charging session ends. There is a grace period of 30 minutes for you to move your EV from the charging lot.
2. Increase in locations
Idle fees will apply at all HDB locations, as well as selected locations as indicated in the ChargEco app.
We hope these changes will continue to encourage gracious charging etiquette, improve charger availability and enhance user experience. Let’s all do our part by adopting good charging habits and keep EVeryone moving!
Follow us on
Stay plugged in with SP Mobility on Telegram: https://t.me/SPmobility for the latest EV charging updates and promotions.
Frequently Asked Questions (FAQ)
Idle fees are additional fees that will apply after a charging session has ended and the EV is still plugged in after the 30-minute grace period.
From 7 September 2026, idle fees will apply between 10:00 AM to 10:00 PM daily.
No. Idle fees do not apply to all chargers. You may check the location tag in the ChargEco app for information on whether idle fees apply at your selected charger before you start charge. Please refer to the screenshot below for where the “Idle Fee” indicator appears in the app.
Yes, there is a 30-minute grace period which starts once your charging session is completed.
The charging process is completed when the charging has stopped, and the vehicle no longer draws power from the charger. The charging may be stopped by (a) the user; (b) the vehicle; or (c) the charger. When charging stops, your vehicle may or may not be 100% charged at that point in time. Please keep a lookout for push notifications from the ChargEco app, as they will inform you when your charging session is complete.
The idle fee rate is charged at $0.50 per minute, calculated in 5-minute blocks. It will apply if the EV remains plugged in after the 30-minute grace period.
Yes, there is a maximum cap of $20 per session.
The idle fee will be billed through the same payment method used for EV charging.
You will receive the following push notifications via the ChargEco app:
- 1st notification when your charging session is complete;
- 2nd notification at the end of the 30-minute grace period, when idle fees start to apply.
To enable push notifications, please go to your phone settings and look for the ChargEco app. Then, select “Allow Notifications” or “Show Notifications”. The screenshot below shows how this may appear on your phone. As phone settings may vary across different makes and models, the screenshot is for reference only.
Idle fees will still be applicable. Please enable push notifications for the ChargEco app.
Yes, idle fees are specific to each charging lot.
No, an idle fee is only applicable after the charging session is completed. Once the vehicle’s charging session is completed, there will be a 30-minute grace period before idle fees start.
Yes, idle fees will be applicable for the period of 10:00 AM to 10:05 AM. The grace period started at 2:00 AM and ended at 2:30 AM. Idle fees will apply from 10:00 AM onwards.
No, idle fees will not be applicable in this case.
Yes, 5 minutes of idle fee will be applicable. Please note the rate is calculated in 5-minute blocks.
No, idle fees are centrally managed by our system and we are unable to accommodate specific instances of timing mismatch on users’ phones.
You may email us at [email protected] or contact our customer support hotline at 6916 7799.
